Depot repair consists of three main areas of flow; component repair, modular exchange and advance exchange. Component repair consists of diagnosis to the failing component and the replacement of the component. Modular exchange is described as diagnosis to the failing module (i.e. mother board) and the replacement of the failing module. Advance exchange is performed when the customer has purchased extended warranty, which allows for the replacement of the defective unit with a new/refurbished unit, which will be sent to the customer who will utilize the packaging to facilitate the return of the defective unit to the service depot.
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